Q&A – S5 CALLS IN FAIRWATER AND SIMPLY5 SYSTEMS

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Below are some questions related to S5 call handling in Simply5 and Fairwater, along with answers, for your guidance.

  • Q: Daily updates still sent through S5?
    A: Yes, you will still send your daily updates using the Simply5 system.  All “Port Log” entries and updates will be done in Simply5 (FW will not let you make Port Log entries for S5 calls).
  • Q: Cargo documents etc (visible for client) still uploaded in S5?
    A: Yes, Cargo Documents and similar operational documents will still be uploaded in Simply5.  However, supporting documents related to vendor services or agency fees should be uploaded in Fairwater as is done today.  These are uploaded in FW to the service line item or agency fee line item for those services/fees that require supports.  These will then be included in the FW DA that will synch to Simply5.
  • Q: When we put ATA/B/C/D for call in S5, does this synch and sail vsl in FW?
    A:  Yes, you will enter all Port Log entries into Simply5, including those linked to ATA/B/C/D.   Only the ATA and ATD will synch to FW.   Synch from Simply5 to FW occur every 2 minutes.
  • Q: Where is the “synch Proforma” button? And after it synchs to S5 when putting PDA in FW, has it already then been submitted to hub? Or do we need to go back into S5 to manually select the option “submit to client” (as before).
    A: When you go to the “Agency Fee & Services” tab for an S5 Vessel Call, the button which is normally labeled as SEND PROFORMA will show as SYNC PROFORMA (for S5 calls only).   When you click on this button, the proforma will synch to Simply5 system.  In Simply5, this will auto-submit to the Hub, so there is no need for you to go into Simply5 to submit manually.  Synch from Simply5 to FW occurs every 2 minutes.

    Note: You should receive green “success” message box after you hit SYNC PROFORMA button.  Occasionally, you will receive a red “failed to sync” message box with explanation, such as Service Code not setup for this Principal.  In such cases, Cindy Wells will receive email from system with same message.  She will then create the necessary mapping codes and will re-submit for you.  We hope to see less of these issues as time goes on, and all expense code mappings are setup (although S5 continues to change codes for Principals on a regular basis, so it may be a while before this issue goes away).