Below is a streamlined version of instructions, organized so teams can quickly understand what must be provided to avoid billing kickbacks and ensure proper upload of support documents. If the Captain or crewing agency does not provide full details, reply and request confirmation of the complete list (names + ranks). Request one hotel service line […]
Category: Agency Invoicing
Crew Change Fees
See attached video for adding Crew Change Fees.
Auto Insert Agency Fee (Container Business)
P Files only : If Business Type = Container and Agent Type = Full Agent. Fairwater will automatically insert 4010 – Agency Fee when the Call is created and automatically approve the 4010 – Agency Fee when the ATD is added.
UPS AIRWAY BILL CODING ** IMPORTANT **
It is important that all offices are entering the Fairwater vessel file number correctly when creating UPS airway bills in the CampusShip system. When creating a UPS airway bill in CampusShip, the Fairwater vessel file number must be entered in the “nickname / reference number” field as shown below. Please note the following important rules: