Below is a streamlined version of instructions, organized so teams can quickly understand what must be provided to avoid billing kickbacks and ensure proper upload of support documents. If the Captain or crewing agency does not provide full details, reply and request confirmation of the complete list (names + ranks). Request one hotel service line […]
Category: Agent Services
Crew Change Fees
See attached video for adding Crew Change Fees.
Miscellaneous Notes
Under the Agency Fee & Services Tab, just above where service items are entered is a Misc Notes section. This section can be used to communicate information about individual files between Principal Accounting and port. You can also upload documents here that DO NOT need to go into the DA, but are informational (any documents […]
Supporting Documents – Quick Guide
The attached “quick guide” provides an overview on how to submit supporting documents for FWA calls.
Agency Fee
The Agency Fee Grid is where users add Fees for Agent Services. Click Insert Row for a new record to be added to the grid. With the new record select the Code field and enter the Item to be added. The drop down list will display Items matching what has been entered. Select the appropriate […]