Below is a streamlined version of instructions, organized so teams can quickly understand what must be provided to avoid billing kickbacks and ensure proper upload of support documents. If the Captain or crewing agency does not provide full details, reply and request confirmation of the complete list (names + ranks). Request one hotel service line […]
Category: Port Call Basics
NEW PRINCIPAL REQUEST
From the Manage tab – click on “NEW PARTY” button to create a new principal request. From there a window will open and there you will enter the needed information. Once this is done, a notification will be sent to Jessica Spires and Debra Shiver (backup person) to review the request.
Principal Funding Methods
The purpose of Advance Funding is to ensure the Agent does not use its own funds to provide for the Principals Operational needs. The Agent has established the below methods of funding to accommodate different Principal needs. Standard Advance – Proforma estimations are prepared for each Vessel Call and sent to the Principal. The Principal […]
UPS AIRWAY BILL CODING ** IMPORTANT **
It is important that all offices are entering the Fairwater vessel file number correctly when creating UPS airway bills in the CampusShip system. When creating a UPS airway bill in CampusShip, the Fairwater vessel file number must be entered in the “nickname / reference number” field as shown below. Please note the following important rules:
Miscellaneous Notes
Under the Agency Fee & Services Tab, just above where service items are entered is a Misc Notes section. This section can be used to communicate information about individual files between Principal Accounting and port. You can also upload documents here that DO NOT need to go into the DA, but are informational (any documents […]
US Customs Credit Card Payment
The Credit Card Numbers in this process are 1 time use cards and you get a new card number with each vessel file you process. Do not save the card numbers as they will only work 1 time. Fairwater Payment Process Customs Portal CARDHOLDER NAME : NORTON LILLY INTL VCCARDHOLDER ADDRESS: 1 ST LOUIS ST, […]
File Validation
For the DA Billing process to work correctly files must be validated only when all services have been entered. The system then shows the file as ready to bill after all invoices are received against the open PO’s. When validating files: While we are asking that all files be validated within 10 days of sailing, […]
Create Port Call
From the Main Dashboard click the green button Create New Port Call. Choose Appointed Already from the Pop Up. The Create Port Call screen is broken down into the below 4 panels. Each panel will require information to be entered to create the Port Call. On the first 3 panels you will see red asterisks […]
Cancel Port Call
Go to “Agent Whiteboard” Filter the “File Number” column for the call to be cancelled Choose the “Cancel Call” option from the “Action” column as shown below.
How to change Port
After the initial creation of a Port Call you may still change the selected Port. Hovering your mouse over the Port Name will tell you what is needed in order to unlock the Port field. Remove the necessary items in order to clear the Block and you will be able to change the Port. After […]