When a check is generated in one file but used in a different file:
- Do not post the check in the file it was generated in. If it does get posted in error, you will need to contact AP to VOID it.
- If the check is showing “blank check generated” you need to VOID it at the port level.
- Enter the service line items in the file it was used for.
- Email the customs receipt to portchecks@nortonlilly.com advising the error along with the file number it should be posted in.