We are updating our current existing policy, effective immediately. Please pass along to all staff who might receive requests for change of bank details.
Purpose
The purpose of this policy is to establish guidelines for handling requests from vendors, subagents or customers to change their bank account details. By implementing these procedures, we aim to prevent fraudulent activities and ensure the security of financial transactions.
Scope
This policy applies to all employees who receive requests for change of bank details.
Procedures
- Authentication Process:
When a request to change bank details is received, follow these steps:
- Contact the Company by phone:
- You must call the phone number of someone that you know at the company, or a phone number already registered in our Fairwater system.
- If you don’t have a phone number, you may obtain same from a previously processed company invoice or from their official website.
- Never use the phone number or website given on the email received, as this could be fraudulent.
- Do not leave a message or accept a return call. You must reach the person by phone. If you cannot reach contact person, try again later.
- Complete and Submit form:
- Complete the attached form to document the company details, contact person called, and new bank details confirmed.
- Email the completed form to outwires@nortonlilly.com.
- Also attached the original email requesting change of bank details in the message that you send to outwires@nortonlilly.com
Reporting Incidents
Any suspected fraudulent activity related to bank details changes should be reported immediately to outwires@nortonlilly.com
Awareness
Managers should ensure that all employees involved in handling such requests understand and adhere to this policy.