To make a satellite call to the vessel, you will need to download the latest version of iAgent Lite from the Apple App Store. Please note that in some cases, you may need to delete and re-install the app due to the way Norton Lilly’s mobile device configuration was provisioned.
Once you have the app installed on your device, you’ll use your Fairwater login credentials to get in. The first screen you’ll see is the Whiteboard.
- Find the vessel/port call you want to make a satellite call on by tapping the vessel name in the list.
- Select the Email tab in the bottom navigation bar
- Click “CALL VESSEL” in the upper-right corner
- You’ll be prompted to enter the vessel’s SAT number if it wasn’t previously saved
- Click “Save & Call” and you should hear the dial tone
Troubleshooting Checklist:
1.) Check that all information has been entered correctly
2.) Check the call formatting. Some satellite networks require ‘+1’ prepended to the Vessel’s phone number. Make sure ‘+1’ is included if you are not successfully connecting.
3.) If you are still having issues, make sure to record the Vessel & Port Call’s File Number and report it to Fairwater Support.
